Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1-3 business days. Custom and made-to-order hats require 5-7 business days for production before shipping. Orders are not processed or shipped on weekends or holidays.
Domestic Shipping (United States) We offer flat rate standard shipping on all domestic orders. Free shipping is available on qualifying orders — the current threshold will be displayed at checkout.
International Shipping We ship internationally via USPS and DHL Express. International shipping rates are calculated at checkout based on destination, package weight, and dimensions. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.
Delivery Times
- Domestic: 3-7 business days after processing
- International: 7-21 business days after processing
Delivery times are estimates and may vary due to carrier delays or customs processing.
Order Tracking Once your order ships, you will receive a confirmation email with tracking information.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at kountrykustomsar@gmail.com within 7 days of the expected delivery date.